How do I make a return?
Returns are easy! All products carry a 30 day money-back guarantee. If you are unsatisfied with your purchase we can refund your purchase back to your credit card, or we can exchange the item(s) for a replacement. The choice is yours. Please contact our customer service department to get started with your refund or exchange.
The fastest way to check the status of your order is to log-in to your account. On your account homepage your most recent orders are displayed and you can click on any order to see the status. Each order goes through the following stages and is updated to your account in real-time:
- Awaiting Production
- In Production
- Production Complete
- Shipped – tracking number issued
When your order is shipped you will receive an e-mail with your tracking number and this information will be saved into your account so you can log in and track your package as it travels from our production facility to the delivery address.
For more information on tracking your order after it has left our production facility, see how can I track my order?
Please note: International shipments cannot be tracked once they leave our production facility. Orders shipped via the US Postal Service have limited “delivery confirmation” tracking that will let you know the date and time the package was delivered. Orders shipped via UPS have full tracking capabilities.