FAQS

Payment Options

Printfection.com accepts credit cards, debit/ATM/check cards, and PFcash for payment.

Credit Cards Accepted: Visa, MasterCard, American Express, and Discover.

   

Paying with a Credit Card: During checkout you can safely enter your card information into our secure server. This sensitive information is encrypted and we do not store your card number for an added layer of security.

Debit/ATM/Check Cards Accepted: Any debit/ATM/check card associated with one of the four major credit card types listed above.

Paying with a Debit/ATM/Check Card: Enter the card information as if you were using a regular Credit Card.

Authorizing your Card: When you place an order with us we contact your credit card’s issuing bank to authorize the transaction. The authorization process simply verifies your card has not been reported lost or stolen and has sufficient credit to cover the purchase price.

Please note: We never charge your credit card until your order ships.

PFcash: Printfection.com store owners can use their commissions like cash when making a purchase. See the PF Cash FAQs for more information.

Coupons, Discounts, and Promotional Certificates: From time to time we issue coupon codes and promotional certificates that can be redeemed during the checkout process. For more information, see How do I use a coupon discount or promotional code?

 

Changing or Canceling an Order

Canceling an order:

If you need to cancel your order please call us toll-free 1-866-459-7990 or for customers outside the USA call 1-303-459-7990. You may also use our contact form but due to the volume of messages received it is best to call-in order cancellations to make sure they are canceled before entering the production process.

Please note: Once your order enters the production process it cannot be canceled by you or our customer service department. You will need to return the item(s) for a refund.

Changing an order:

If you have already completed an order and want to add or remove item(s) from the order, change shipping methods, or change the billing or shipping information you will need to cancel the initial order and place a new order. No changes can be made to existing orders. To cancel your order please call us toll-free 1-866-459-7990 or for customers outside the USA call 1-303-459-7990. You may also use our contact form but due to the volume of messages received it is best to call-in order cancellations to make sure they are canceled before entering the production process. After your order has been canceled by our customer service department you can place a new order on-line with the changes.

Please note: Once your order enters the production process it cannot be canceled by you or our customer service department. You will need to return the item(s) for a refund.

 

Order Status

The fastest way to check the status of your order is to log-in to your account. On your account homepage your most recent orders are displayed and you can click on any order to see the status. Each order goes through the following stages and is updated to your account in real-time:

  • Awaiting Production
  • In Production
  • Production Complete
  • Shipped – tracking number issued

When your order is shipped you will receive an e-mail with your tracking number and this information will be saved into your account so you can log in and track your package as it travels from our production facility to the delivery address.

For more information on tracking your order after it has left our production facility, see how can I track my order?

Please note: International shipments cannot be tracked once they leave our production facility. Orders shipped via the US Postal Service have limited “delivery confirmation” tracking that will let you know the date and time the package was delivered. Orders shipped via UPS have full tracking capabilities.

 

Tracking your Order

After your order has been shipped a tracking number will be sent to the e-mail address associated with your account. You may click the link in the e-mail message or log-in to your account to track your order as it travels from our production facility to the delivery address. Tracking information may not be available until one business day after your package has shipped.

For more information on checking the status of orders that have not yet shipped, see order status.

Please note: International shipments cannot be tracked once they leave our production facility. Orders shipped via Super Saver Shipping have limited “delivery confirmation” tracking that will let you know the date and time the package was delivered. Orders shipped via Standard, Two-day, or One-day have full tracking capabilities.

 

How do I use a coupon discount or promotional code?

From time to time we issue coupon codes and promotional certificates that can be redeemed during the checkout process. If you are having trouble redeeming a coupon code try one of the tips below:

Where do I enter my coupon code?

Coupon codes are entered on the shopping cart page. After you have added items to your cart look for the box titled “Coupon code?” directly below the list of items in your cart. Enter your code and click the “go” button. Your discount is shown in red. This discount is updated in real-time as you add or remove items from your cart. If you add or remove items that void your discount it may look like the coupon code is not working. Try adding item(s) that are eligible for your specific coupon code.

Why is my coupon code not working?

Some coupons may require a minimum purchase amount or may be valid for a limited time only. Please check the terms of use associated with your coupon code (consult the promotional e-mail, website, or other point of issue) making sure the items in your cart fulfill any requirements associated with the coupon code. If you are still having problems please e-mail us for assistance.

I want to save money! Where can I get a coupon code?

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